Let your network problems be ours!
SERVICES :
We can be your single point of contact to handle all of your computer needs from a basic network installation to a large,
multi-server network using a full load of today's common solutions such as email, firewalls, spam solutions, antivirus,
wired and wireless networking, remote connections, VPN, high speed internet, intranet, and more.
We have seen that there is a shortage of people who can troubleshoot the many problems that pop up on a day-to-day basis
to keep networks running to the highest up-time possible.
Too many networks are getting bogged down with viruses, spyware and spam and it's really causing a productivity problem.
This is where we can help.
Network problems are elusive and often leave you in a no-mans land between vendors.
We will take charge of the problems and get the job done for you.
Whether it's hands-on network upgrades or help in designing a project plan or policies for your network, we can help.
We have in-depth experience in Microsoft and Novell operating systems.
Flexsupport
Our FlexSupport contract provides you with the type of service you need when you need it.
FlexSupport consists of a prepaid block of time that can be used at your discretion for emergency on-site or telephone service,
as well as non-urgent service. FlexSupport also includes custom-tailored scheduled maintenance service to ensure your
network is maintained at its best and to keep down-time to a minimum.
On-Site Support
Our technicians are experienced in dealing with the day to day issues that you regularly face,
and they are able to provide complete answers to an extremely broad range of questions concerning the operations
and administration of IT environment.
We can provide a wealth of support needs at your location, and can diagnose and solve IT problems quickly and efficiently.
Some of the important on site tasks we perform include:
- complete network documentation (including servers, operating systems, cabling, workstations,
patch level, printing, protocols, firewalls, etc)
- common workstation configuration
- network performance reviews
- roll out of software and updates
- any network changes, additions and enhancements
Remote Monitoring and Management
Through our Preventive Maintenance program we can keep a close eye on your entire network and maintain maximum uptime
by performing predetermined tasks on a scheduled basis.
For a large percentage of support calls we can fix problems without even going onsite. Through remote access to your network
we can respond much more quickly to sudden problems.
Emergency Response is fast
Through our unique pager system you can send us an emergency message to a network support specialist,
and if he doesn't respond in 20 minutes, the entire company gets paged.
Many companies guarantee same day or even 4 hour response time. That's not good enough.
There's more than a 95% chance that you'll hear from us within 30 minutes. Not many companies can say that.
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